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Salon Guidelines Covid – 19

Your health and safety are our priority at this time, so to protect you and your beauty professional we have introduced an enhanced hygiene and safety protocols for all hair and beauty services. You can now relax knowing that all our Beauty Kulture staff members will look after you in the safest way possible.

We have been doing everything we can to protect you and our staff by working closely with the Department of Business, Energy & Industrial Strategy and industry trade organisations to create best practice COVID-19 hygiene protocols during your services.

It will now be compulsory for every Beauty Kulture professional to:

• Wear a clinical-grade, three-ply mask and be equipped with disposable gloves and a disposable apron to wear during your appointment.

• Carry and deploy a checked and regulated kit containing anti-viral soap, a thermometer, disposable towels, wipes and sprays to sanitise hands, tools and any surface areas involved in your service.

• Hold a COVID-19 certificate for hygiene, issued from the professional beauty industry.

• Sign up to the NHS COVID Symptom Tracker to monitor daily health, including a temperature check before your service.

• Absolutely not work if feeling unwell.

Hygiene & PPE surcharge

A temporary surcharge of £2.95 has been added to your service which will go directly to your beauty professional to cover the cost of PPE and sanitisers.

What we ask from you

During this time of heightened health and safety, we kindly ask you to prepare for appointment at Beauty Kulture in the following ways:

• Please wear a face mask during your service to protect yourself and your beauty professional. If you do not have one, your beauty professional will offer you one complimentary mask.

• Get in touch with our customer service team if you are unwell or experiencing any flu-like symptoms to rearrange your upcoming booking - no matter how last minute!

• We are sorry we cannot serve you at the moment if you, or anyone in your household, is considered to be a vulnerable person at this time.

What to expect

To ensure the health and safety of both our customers and beauty professionals, we have trained our beauty professionals to prioritise hygiene and sanitisation.

All of our professionals will deliver the following hygiene protocols at every appointment:

Before the service

• On the morning of the booking, your professional will sign in to the Covid Symptom Tracker app to confirm they are not showing symptoms of Covid-19. Professionals will not work if they are unwell.

• We are advising our professionals to drive, cycle or walk to the salon if they can. If they take public transport, they must wear a face mask, keep 2 metres apart from others where possible and carry a hand sanitiser.

• On arrival your beauty professional will be wearing a mask and introduce themselves at the door.

• Your beauty professional will then show you to the service area they have prepared.

• Your professional will wash their hands and forearms thoroughly for at least 20 seconds with their own personal antibacterial soap.

• Your professional will wear a mask during the service. For an extra precaution, they will offer to wear a disposable apron and disposable gloves if you require it.

• Your professional will prepare and re-sanitise any equipment needed for your service and prepare the service area with a disposable covering.

During the service

• As an extra check, your professional will offer to take their own temperature.

• You will be asked to listen and respond verbally to the consultation and hygiene checklist.

• Your professional will wash their hands and forearms thoroughly before and after the service and in between people if it is a group booking.

After the service

• Any equipment used in the service will be sanitised and the service area wiped down and cleared of any residue.

• Your professional will collect and dispose of any rubbish used during the service.

• The service area will then be thoroughly cleaned and sanitised in preparation of the next client