Kay and Kompany Salon

 

Privacy Policy

 

This privacy policy notice explains how Kay and Kompany Salon looks after the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

 

TOPICS:

• What information we collect about you

• How information about you will be used

• Marketing

• Employment

• How long your information will be kept for

• Where your information is kept

• Access to your information and correction

• Cookies

• Other websites

• Changes to our privacy notice

• How to contact us

   

   

  WHAT INFORMATION WE COLLECT ABOUT YOU

  We collect information about you when you book an appointment for a service or treatment, visit the salon or for a service or treatment, buy a product or apply for a job, whether the contact is online, on paper, by email or over the phone. 

   

  The information you give us may include your name, address, email address, phone number, a relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

   

  For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

   

   

  HOW INFORMATION ABOUT YOU WILL BE USED

  In law, we are allowed to use personal information; including sharing it outside the salon only if we have a proper reason to do so, for example:

   

• To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your Kay and Kompany salon appointments

   

• When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests

• When you consent to it: we will always ask for your consent to hold and use health and medical information.

   

  We will, therefore, share your information with

• Providers of our salon software system isalons

• Suppliers of our website Yell business sites

   

  We have rigorous data protection and security policies in place with all our suppliers.

   

  We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

   

   

  EMPLOYMENT

  The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

   

   

  MARKETING

  We would like to send you information about our Kay and Kompany team, products and services, which may be of interest to you. We will ask for your consent to receive marketing information.

   

  If you have consented to receive marketing, you may opt out at a later date.

   

  You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact email salon@kayandkompany.com 

   

   

  HOW LONG YOUR INFORMATION WILL BE KEPT FOR

• Unless you request otherwise, we will keep your information to contact you no more than 4 years, for a maximum of 1 year from your last visit to the salon. 

   

  After 4 years, we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 5 years) and financial transactions (which we are obliged to keep for 6 years).

   

  Information about unsuccessful job applicants will be deleted after six months.

   

   

  WHERE YOUR INFORMATION IS KEPT

  Your information is stored within the European Economic Area on secure servers provided by isalon software. Any payment transactions are encrypted.  Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

   

    

  ACCESS TO YOUR INFORMATION AND CORRECTION

  You have the right to request a copy of the personal information that we hold about you.  This will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.  

   

  If you would like a copy of some or all of your personal information, please contact email info@kayandkompany.com .

   

  We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

   

  You have the right to ask us to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

   

   

  E-NEWSLETTERS

  We use MailChimp to contact you with e-newsletters to inform and keep you updated about our stylists, products, services and treatments provided by our Kay and Kompany salon. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or preference instructions provided in any email we send.

   

  E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based on your activity.

   

   

  COOKIES

  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

   

  You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

   See our cookies policy Here

   

   

  OTHER WEBSITES

  Our KayandKompany website includes links to other websites. This privacy notice only applies to our website so when you link to other websites you should read their own privacy notices.

   

   

  CHANGES TO OUR PRIVACY POLICY

  We keep our privacy notice under regular review and we will place any updates on our webpage. This privacy notice was last updated on 24 May 2018.

   

   

  HOW TO CONTACT US

  Please contact us if you have any questions about our privacy policy or information we hold about you:

• By email info@kayandkompany.com

   

• Or write to us at

  Kay and Kompany Organic Hair & Beauty

  69 Colney Hatch Lane

  Muswell Hill

  London N10 1LR

   

   You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling